From Research to Personas

by KEVIN SILVER :: JUN 17, 2008 :: COMMENTS (0)

One of the most recurrent questions asked of us is how we create personas. Everyone wants to know the secret sauce. Before I spill the beans, it's more important to ask, "Why even create a persona?"

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tags: DESIGN, DESIGN RESEARCH, EXPERIENCE DESIGN, INFORMATION ARCHITECTURE, INTERACTION DESIGN, PERSONAS, PROCESS, USER EXPERIENCE, USER EXPERIENCE DESIGN, USER RESEARCH, UXD

 

Intro to UXD

by CHRIS RIVARD :: SEP 20, 2006 :: COMMENTS (1)

On Saturday the 16th I gave a presentation, "Introduction to User Experience Design" to the Society for Technical Communication at Ktech in Albuquerque.

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tags: ALBUQUERQUE, ALBUQUERQUE EVENTS, DOCUMENTATION, EVENTS, INFORMATION ARCHITECTURE, INTERACTION DESIGN, KEYNOTE, PRESENTATIONS, PROCESS, TECHNIQUES, USER EXPERIENCE, WIREFRAMES

 

Client-Centric Documents

by CHRIS RIVARD :: SEP 19, 2006 :: COMMENTS (0)

Documentation is produced for a number of reasons during the lifetime of a project. We use different documents to communicate the design vision and interaction to designers, developers and to our clients. We find value in documenting a project over simply diving in and programming, designing, writing, etc.

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tags: AGILE, CUSTOMER SERVICE, DOCUMENTATION, INFORMATION ARCHITECTURE, INTERACTION DESIGN, PROCESS, TECHNIQUES, USER EXPERIENCE, WIREFRAMES

 

Clearwired Process Map

by KEVIN SILVER :: SEP 8, 2006 :: COMMENTS (0)

Over the last few months I have been working on refining our design and development process. After hours of internal discussion and brainstorming we determined that we wanted to combine the best of agile and user-centered design methodologies. We didn’t want to follow a strict waterfall pattern, flexibility in the choice of tools and extensive iteration with built in validation loops is extremely important to us. The process itself is based on our core belief that the foundation of an exceptional user experience is a strong understanding of our clients’ business and their customers. Our process is “deliverable-driven” allowing the solution to unfold one layer at a time. This provides our clients an opportunity to collaborate as the project proceeds.

As with any design and development process this is going to be our guide and it will be tailored for each engagement. Most importantly it’s an internal map for our projects which helps us communicate to our clients what they can expect working with us. Here’s the process map (version 1.0): ClearwiredProcess.pdf

Please note we moved this document to a new home: ClearwiredProcess.pdf

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tags: INFORMATION ARCHITECTURE, INTERACTION DESIGN, PROCESS, TECHNIQUES