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Read My Mind
One of the challenges we sometimes face is explaining how search works and what results should be returned when users search a site. Oftentimes if the search doesn't return the exact result the user is searching for then the search is "broken".
I Feel Your Pain
It's amazing what people tell you when you're conducting user research. It can be a virtual outpouring of angst, desire and need. I recently experienced this while conducting user research for a large web application redesign project.